Page 15 - NZPM Annual Report 2017

The 2016 bi-annual Trade Survey reinforced that LOOKING FORWARD
the top priorities for our shareholders are the
same as previous, being: service, availability The medium term outlook appears to support a
of core stock and competitive pricing. Quality continuation of the current levels of activity. We
products is Plumbing World’s strongest selling do not anticipate that either market pricing or
point for shareholders, with ‘being easy to deal competitiveness will ease.
with’ a second area of strength. The survey also
revealed that ‘satisfaction levels’ were relatively NZPM remains very focused on protecting the
high for shareholders at 75% and also 39% of gains that we have made and positioning the
shareholders are happier today (June 2016) business for further growth through improving
than they were 12 months ago which again and expanding our service offering. Our strategy
reinforces the ongoing improvements to continues to be strengthening and growing the
operational performance. core plumbing and related supplies business.

Just over 140 delegates attended the successful Growth will be achieved through the expansion
Rendezvous in Rome overseas convention in May. of our product range into adjacent categories
The convention highlights included a private that our existing customers purchase from other
tour of the Sistine Chapel and a cocktail party suppliers, growth of the customer base through
at the Vatican, day trips to Florence or Pompeii Plumbing World and Metrix being the supplier of
and Sorrento, and a delegate business session choice and growth of the branch network into
in Rome. Having undertaken a convention which high growth zones that we currently under service.
required a relatively significant commitment to
travel to Rome, the next overseas convention is in The reinvestment programme is targeted at
Fiji in May 2018. expanding our market presence in key regions
and providing our customers with a better in-
branch experience. Technology will continue to
YOUNG PLUMBERS CLUB play an evolving role to encourage efficiency with
our suppliers and customers and assist in the
The Plumbing World Young Plumbers Club ongoing management of operating costs across
continues to be developed and is being well the supply chain. Plumbing World has selected a
received by younger members of the plumbing new provider to develop and launch a new public
community. The club is very much about website in early 2018.
supporting and developing the next generation
of plumbers to become stronger members of
our industry. The board and management thank all of our staff
and shareholders for your continued support.
During the year, Plumbing World launched the
inaugural Young Plumber of the Year competition
which is loosely modelled on the Young Farmer
of the Year competition. The competition is well
underway and will conclude in October with a
grand final from regional finalists. The concept is
being generously supported by suppliers, industry
bodies and our customers. John DeBernardo, Chair
On behalf of the Board and Executive Team

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